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Driving Value: How Herdrich Petroleum Transformed Operations with Real-Time IT Data

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Client Overview

Since partnering with Taiga in the spring of 2024, Herdrich Petroleum has been on a journey to become more data-driven across their 20+ QuickPix convenience stores in central Indiana.  In the summer, Matt Hempstead, Director of IT, approached Taiga’s team with a clear vision: a real-time dashboard that would leverage IT data available in Taiga’s platform in an innovative way to oversee store performance. Hempstead aimed to monitor system performance across all stores from a technical perspective in order to identify and resolve potential issues early, before minor problems escalated into major disruptions.  As a bonus, he believed he would win the innovation award at his upcoming c-store Study Group with this new tool.

Taiga’s team worked closely with Hempstead to bring his vision to life with a real-time dashboard that:

  • Highlights store issues such as POS downtime, power outages, internet disruptions, or late store openings—all in one clear visual.
  • Enables rapid detection and response by Herdrich’s team to potential problems.
  • Provides at-a-glance status indicators for immediate, actionable insights.
Just in time for the study group presentation, Hempstead embarked on a journey from Indiana to New Mexico—on his scooter, no less—to showcase the new tool. The presentation was a resounding success, earning Herdrich the Innovation Award and demonstrating the transformative impact of real-time data.

Benefits for Herdrich Petroleum

  • Empowered Decision-Making:
    • Continuous, actionable insights for the corporate office.
    • Timely identification and resolution of issues.
  • Enhanced Operational Efficiency:
    • Informed, proactive teams, improving response to trends and data anomalies.
    • Streamlined operational adjustments and issue response.
  • Strategic Growth:
    • Positions Herdrich as a tech-forward leader in the convenience store industry.
    • Highlights how real-time data drives better outcomes, saving time and resources.

Herdrich Petroleum’s innovative use of AI-driven dashboards marks a significant advancement in store operations. This collaboration with Taiga not only empowers their team with data but sets a high standard for efficiency and informed decision-making in the competitive convenience store landscape.

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